Privacy Policy

Frostenhold Arena (referred to as "we", "us", or "our online platform") is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, disclose, and protect your information when you interact with our site, register for ice sports activities, rent an ice rink, or engage with our other services. This policy is in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Our postal address is Ballsbridge Terrace, Dublin, D04 C7K6, IE.

Information We Collect

We collect various types of personal data to provide and improve our services. This includes:

• Contact Information: Such as your name, email address, phone number, and postal address, when you register for programs, leagues, or events, or when you contact us.
• Payment Information: When you purchase services (e.g., public skating tickets, lesson packages, rink rentals), we collect billing details. Note that we do not store full payment card details; these are processed securely by third-party payment processors.
• Program and Participant Information: Details related to your participation in ice hockey leagues, figure skating classes, learn-to-skate programs, and special events, which may include skill level, age group, and emergency contact details.
• Technical Data: Information about your device and how you interact with our site, including IP address, browser type, operating system, referral sources, pages visited, and timestamps. This is collected through cookies and similar technologies.
• Communications: Records of your correspondence with us, including emails and inquiries.

How We Use Your Information

We use your personal data for the following purposes, based on legal grounds as required by GDPR:

• To Provide Services: Processing registrations for public ice skating, ice hockey leagues, figure skating classes, learn-to-skate programs, and ice rink rentals. (Legal basis: Performance of a contract).
• To Process Payments: Managing transactions and issuing invoices for services rendered. (Legal basis: Performance of a contract; Legal obligation).
• To Communicate with You: Sending confirmations, updates, information about your bookings, program changes, or responses to your inquiries. (Legal basis: Performance of a contract; Legitimate interests).
• To Improve Our Services: Analyzing site usage to enhance user experience, optimize our offerings, and develop new ice sports programs. (Legal basis: Legitimate interests).
• For Marketing: With your consent, sending you newsletters, promotional offers, and information about upcoming events, special programs, or new services at Frostenhold Arena. You can opt out at any time. (Legal basis: Consent).
• For Security and Fraud Prevention: Protecting our online platform, facilities, and users from fraud or security threats. (Legal basis: Legitimate interests; Legal obligation).
• To Comply with Legal Obligations: Fulfilling any legal or regulatory requirements. (Legal basis: Legal obligation).

Disclosure of Your Information

We may share your personal data with third parties in the following circumstances:

• Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processors, analytics providers, IT services, marketing platforms). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you before your personal data becomes subject to a different privacy policy.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

Security of Your Data

We are committed to ensuring that your information is secure. We implement appropriate technical and organizational measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are primarily directed at individuals age 13 and older. For programs specifically designed for children (e.g., learn-to-skate), we endeavor to obtain parental or guardian consent before collecting personal data from children under the age of 16, in compliance with GDPR. If you are a parent or guardian and you learn that your child has provided us with personal data without your consent, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:

• By Post: Ballsbridge Terrace, Dublin, D04 C7K6, IE